RiseCare (Western Medical Services Limited) – Subscription Service

 

Terms and Conditions

1. Subscription Agreement

 

1.1. By subscribing to our health service, you agree to abide by the terms and conditions outlined herein. This agreement constitutes a legally binding contract between you (the “Subscriber”) and RiseCare (Western Medical Services Limited) (referred to as “we,” “us,” or “our”).

2. Regulated Activity

 

2.1. RiseCare (Western Medical Services Limited) is regulated by the Care Quality Commission.

3. Subscription Fee

 

3.1. The Subscriber agrees to pay a monthly subscription fee as outlined in the subscription plan selected. Payment is due in advance of each monthly billing cycle. Failure to pay may result in suspension or termination of service.

3.2. Payments can be made by credit card, debit card, or monthly direct debit.

4. Urgent Care Call-Out Service

 

4.1. Our service includes access to urgent care call-outs. The Subscriber acknowledges that these call-outs are subject to operating hours and provided within a defined radius.

4.2. We will not attend immediately life-threatening emergencies such as cardiac arrest, known stroke, or heart attack.

4.3. In the event of patient deterioration resulting in life-threatening conditions, RiseCare (Western Medical Services Limited) will provide life-saving treatment and transport to an appropriate hospital where available. We may request NHS support, for example, if a patient suffers a cardiac arrest while we are in attendance. We do not charge a fee for this.

4.4. RiseCare (Western Medical Services Limited) will attend in accordance with our inclusion and exclusion criteria.

5. Membership Benefits 

 

5.1. As part of your membership, you will receive a specified number of call-outs.

5.2. Each call-out includes:

• Attendance by a trained falls responder

• Assessment and observations, including vital signs and injury assessment

• Immediate first aid treatments

• Splints, dressings, and basic wound care

• Onward referrals as required

• Unlimited on-scene time as deemed necessary by the attending team (with consideration for service demand)

• Ongoing general health advice

 

5.3. Membership may include access to other health-related services as specified in your subscription plan, including discounts for our services and access to other healthcare providers.

5.4. Membership may include transport to hospital if required. If the patient requests or requires transport to an NHS hospital, we will transfer them to the nearest emergency department or appropriate specialist centre.

6. Subscription Renewal and Cancellation

 

6.1. Subscriptions automatically renew at the end of each billing cycle unless cancelled by the Subscriber. Written notice must be provided at least 1 month before the end of the current billing cycle.

7. Eligibility

 

7.1. Subscription is open to individuals who meet the eligibility criteria specified by RiseCare (Western Medical Services Limited). We reserve the right to deny or revoke membership at our discretion.

8. Limitation of Liability

 

8.1. RiseCare (Western Medical Services Limited) shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services, save for our statutory liabilities.

9. Insurance

 

9.1. We hold adequate insurance for the activities we carry out.

10. Confidentiality and Privacy

 

10.1. We respect your privacy and adhere to strict confidentiality standards in accordance with applicable laws and regulations.

10.2. We protect subscriber information in line with our Privacy and Data Protection Policies.

10.3. We do not sell data to any third party.

10.4. We may share data with partners where we have agreements and your consent, to benefit your healthcare.

11. Governing Law

 

11.1. This agreement is governed by the laws of England. Any disputes shall be resolved in the courts of England.

12. Amendment of Terms

 

12.1. We reserve the right to amend these terms at any time. Updates will be communicated via email or our website.

12.2. By subscribing, you confirm you have read, understood, and accepted these terms.

13. Activation Period

 

13.1. A mandatory 24-hour activation period applies before services become fully operational.

13.2. Call-outs during this period are chargeable at standard rates.

14. Price Adjustment Policy

 

14.1. We reserve the right to adjust subscription fees annually.

14.2. We will provide 30 days’ notice of any increase.

14.3. Subscribers may cancel before the increase takes effect.

15. Fair Use

 

15.1. Subscribers are expected to use ambulance services responsibly for genuine medical needs.

15.2. We reserve the right to review usage and take action if there is excessive or inappropriate use.

16. Family Membership

 

16.1. Family membership covers related individuals in the same household.

16.2. All members must be named and verified at enrolment.

17. Cancellation

 

17.1. A minimum 12-month term applies if call-outs are used during that period.

17.2. Subscribers may cancel at any time if no call-outs have been used.

17.3. Written notice (30 days) is required for cancellation.

17.4. No refunds will be issued for cancellation before the minimum term if call-outs have been used.

18. Complaints

 

18.1. RiseCare (Western Medical Services Limited) is committed to resolving complaints promptly and professionally.

18.2. Complaints should be submitted in writing to risecare@westernmedicalservices.co.uk or patientexperience@westernmedicalservices.co.uk